Company introduction

Founded 97 years ago in Brussels, Macq is a company of experts and engineers grouped together around a single mission: innovating every day to simplify its customers’ professions. Our company is now an essential partner for Traffic and Automation-related professions because we have always earned customer trust.

Support Engineer

Brussels, Belgium

As a Support Engineer you will :

·        You’ll be resolving issues on a technical level;

 ·        Perform installation of the product (software);

·        Perform integration analysis on a technical level ( compatibility with external system and network);

·        Give training to the partner and end-user of our product (sometime outside Belgium);

·        Help to improve the quality of the service provided by MACQ;

·        Answering technical questions about our product internally (colleagues) and externally (customers);

·        Remote support on server in a production environment;

·        Manage the communication with customer on technical topic;

·        You’ll be working closely with DEV, project manager and customer.

     ·     Write documentation and training material about ours product    

Why you are the Support Engineer we are looking for:

  • You have a Bachelor's degree in technical field with experience in IT or master’s in computer sciences or you are equal by experience
  • You have a good knowledge in Linux, in computer networks (firewall, switched, NAT, VPN,etc.), in in managing packages dependencies issues in LINUX
  • You have a basic knowledge Networking/server administration
  • You may know Ansible, Centos, Ubuntu and OpenSUSE
  • You are hands-on, goal driven, and have excellent communication skills
  • You have a flexible way of working and adapt yourself to the constraints (24/7)
  • You have a natural talent for teamwork that drives your team to excellence. But also have the ability to manage tasks independently
  • As a Support Engineer, you are fluent in French and/or Dutch and have a good knowledge of English


An attractive remuneration package and fringe benefits in-line with your experience
Experience in a growing Belgian company on the international market
A varied job, where you will be continually expanding your knowledge
A high-tech environment that is full of creative and technical talent
Guided career development opportunities